Virtual Urgent Care Scheduling for a Telehealth Platform

When consumers fall ill, they need the ability to quickly see a doctor. To offer nationwide access to urgent care, Optum Digital Scheduling partnered with a telehealth organization to create a virtual care platform with self‑service online scheduling. 

Optum Digital Scheduling helped the telehealth client offer quick and easy access to urgent care through multiple digital channels. This approach resulted in 1,000+ bookings per day. Consumers use the platform to chat with providers 24/7 for their care needs.

Download this case study to learn:

• How self-scheduling benefits patients and health care organizations. 
• How Optum Digital Scheduling decreased wait times. 
• Key results, such as increased bookings and appointments scheduled after business hours.  
• How Optum Digital Scheduling will expand to serve more patients.