Healthcare providers need to foster culture of trust amid digital ...

Healthcare providers need to foster culture of trust amid digital ... unknown

SINGAPORE: As the healthcare sector increasingly adopts new innovations such as telemedicine and artificial intelligence, healthcare providers must build a culture of trust among their patient bases, said experts. 

This comes as the healthcare scene makes huge strides in recent years, driven by a rise in digital health technologies such as telemedicine. 

“It takes a lot of time to build a business based on trust. And in healthcare, it's only when your user trusts that you are a reliable platform, then they will start to use you,” said Mr Lim Wai Mun, founder and chief executive officer of telemedicine service Doctor Anywhere. 

“We believe that only when the users find you useful (and) the experience is great, they will come back to use you.”